Midland Customer Satisfaction Survey

Dear Valued Customer,

Please take a few moments and check the extent of your satisfaction on each aspect listed below. Your feedback is appreciated and needed as soon as possible. Thank you for your input.

Midland Product Sastifaction
1.	Products Function and Perform as Expected
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
2.	Product's Features and Benefits Meet Expectations
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
3.	Products are Innovative
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
4.	Products are Reliable and Dependable
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
5.	Products are Easy to Maintain
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
6.	Product's Value Matches Price
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
7.	Products are Delivered On-Time per Quote
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
8.	Product's Packaging Provide Necessary Protection
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
9.	Product's Information is Readily Available
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
10.	Products are Available when Needed
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
11.	Midland's Responsiveness with any Product Issues in Field
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
12.	Midland Products Compared to Competition
	Best in Class Better than Average Average Worse than Average Worst in Class
13.	Suggestions for Product Improvements:
Midland Sales Staff Sastifaction
14.	Inside Sales Staff are Knowledgeable
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
15.	Inside Sales Staff are Responsive
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
16.	Inside Sales Staff are Helpful
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
17.	Outside Sales Staff are Knowledgeable
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
18.	Outside Sales Staff are Responsive
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
19.	Outside Sales Staff are Helpful
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
20.	Technical Support Provided
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
21.	Overall Satisfaction with Midland
	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
22.	Midland Service Compared to Competition
	Best in Class Better than Average Average Worse than Average Worst in Class
23.	Suggestions for Service Improvements: